Refund policy


1. Right of Withdrawal

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) receive the goods.

To exercise this right, you must inform us via:

After notifying us, you have an additional 14 days to return the goods.

2. Return Conditions

To be eligible for a return:

  • The item must be unused, unworn, sealed and in the same condition as received

  • The item must be returned in its original packaging, where reasonably possible

  • All tags and labels must be attached

  • You must provide a receipt or proof of purchase

You may inspect the item as you would in a physical store. If the item has been used beyond what is necessary, we may deduct a depreciation fee.

Returns sent without prior request will not be accepted.

3. Return Process

To start a return:

  1. Contact us at info@olimena.com

  2. Wait for return approval and instructions

  3. Carefully package your item

  4. Send it to:

Return Address:
Kanarie 14
5831 ND Boxmeer
Noord-Brabant
Netherlands

4. Return Shipping Costs & Risk

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

  • We recommend using a trackable or insured shipping service for items over €75

  • You are responsible for the item until it is received by us

Shipping costs are non-refundable, unless required by law.

5. Non-Returnable Items (Exceptions)

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalized products

  • Personal care or hygiene products (if opened)

  • Opened sealed media such as: CDs, DVDs, software, video games

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable digital products

6. Sale Items

Sale or discounted items cannot be refunded, unless they are defective or incorrectly delivered.

7. Damages and Issues

Please inspect your order upon receipt.

Contact us immediately at info@olimena.com if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

In such cases, we will provide a suitable solution, such as:

  • Replacement

  • Repair

  • Full refund (including shipping costs)

8. Partial Refunds

Partial refunds may be granted if:

  • Items show clear signs of use

  • Items are damaged or missing parts not due to our error

  • Items are not returned in original condition

9. Refunds

Once we receive and inspect your return:

  • You will receive an email confirmation

  • We will notify you whether your refund is approved or rejected

If approved:

  • Refunds will be issued via the original payment method

  • Within up to 14 days after receiving the returned goods or proof of return

We may withhold the refund until we have received the goods or proof of return.

Note:

  • Standard delivery costs will be refunded where legally required

  • Additional delivery costs (e.g., express shipping) are not refunded

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, contact us at:
info@olimena.com

11. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

To request an exchange, contact info@olimena.com and return the item.

For other exchanges, we recommend:

  1. Returning the item

  2. Placing a new order

12. Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return

  • If the item was not marked as a gift, the refund will be issued to the original purchaser

13. Contact Information

For questions about returns and refunds: